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BESPOKE, HANDCRAFTED AND TRADITIONAL JOINERY
Northumberland Joinery
We deliver UK wide

Terms & Conditions

Our Contact Details

Northumberland Joinery
15a Haugh Lane
Hexham
Northumberland
United Kingdom

Phone: 07919 235 477


Products

All of our products are handmade by joiners and sizes given are approximate.


Making a Purchase

Browse our shop, and add any items that you wish to buy into the basket. After you have finished your selection, click on the checkout button and you will be asked for a few details that we need to be able to complete the order. We accept debit and credit cards.


Shipping & Handling

All orders are sent by Courier. Delivery is to UK mainland only.


Credit Card Security

All payments are taken by Worldpay (cardsave.net).


Returns Policy

We will happily accept returns providing goods are returned within 14 days of receipt. Goods must be complete, un-used and in original packaging.

  • Faulty goods if you should receive a defective product, please contact us via email stating problem and we will either send replacement parts, product or refund at our discretion.
  • Change of mind or if you no longer want or require product you can also return it to us for a refund. Product must be in original packaging and unused. Any original postage costs will not be refunded. Please contact us via email before you return the item and state the reason for return. The buyer is responsible for return postage. When returning please attach a note with your contact details and reason for return. Upon receipt we shall check product over and issue a refund less charges within 14 days of receipt.
  • We recommend wood treatment on our products on a yearly basis to keep them in top condition.


Basic Terms

  1. You must not modify, adapt or hack northumberlandjoinery.co.uk or modify another website so as to falsely imply that it is associated with northumberlandjoinery.co.uk.
  2. You must not transmit any worms or viruses or any code of a destructive nature.
  3. You must not, in the use of northumberlandjoinery.co.uk, violate any laws in your jurisdiction (including but not limited to copyright laws).

While northumberlandjoinery.co.uk prohibits such conduct and content on its site, you use the northumberlandjoinery.co.uk service at your own risk.


General Conditions

  1. We reserve the right to modify or terminate the northumberlandjoinery.co.uk service for any reason, without notice at any time.
  2. We reserve the right to alter these Terms of Use at any time.
  3. We reserve the right, in accordance with any applicable laws, to refuse service to anyone for any reason at any time.


Privacy

  1. We respect your privacy.
  2. Northumberland Joinery do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
  3. Northumberland Joinery will only use your personal information to provide you with our products and service and carry out our contractual obligations.
  4. We use personal information such as your name and address, email address, telephone and mobile numbers. The purpose of this data is to fulfil any order you place with us, answer queries and complete contractual & legal obligations.
  5. We do not sell or share your personal information with third parties for marketing purposes. However, once we enter into a contract, we may need to share some of your personal information with Third Party providers in connection with fulfilling your order.
  6. You have the right to obtain a copy of the personal information we hold about you.
  7. You have the right to amend or correct the personal information we hold about you.
  8. You have the right to have your personal information erased or its use restricted but you should be aware that in this case we may not be able to fully meet our contractual obligations.
  9. If you wish to obtain a copy, amend or erase your personal information please contact us.
  10. Our cookies policy and settings can be found here.
  11. We reserve the right to update our privacy policy at any time. Updates will be on our website www.northumberlandjoinery.co.uk. If you have any queries about our privacy policy please contact us.